What You Get with IT Support Services
Information technology (IT) support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. ScienceSoft’s IT support services are backed with 10 years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.
Multi-tier incident resolution pipeline:
- L1. A user support team.
- L2. A technical support team.
- L3. A team of software engineers.
Detailed descriptions of the IT infrastructure:
- Network maps.
- Configuration management database.
- Infrastructure improvement plan.
Self-service training materials for users:
- Knowledge base articles.
- FAQs.
- User manuals.
Regular and transparent reporting:
- Service level reports.
- Maintenance reports.
- Health check reports.
We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.